FAQ’s

Yes, please do get in touch we are happy to refer you to a Wilcom representative.

Sheer Custom is designed to work with Wilcom Embroidery Studio EMB design files. Strictly speaking you do not need a Wilcom subscription to add EMB files to the Sheer Custom plugin. However, if you wish to create your own custom embroidery designs then we highly recommend Wilcom Embroidery Studio for creating professional quality EMB files.

Please get in touch using the contact form to arrange a free trial (you will need a Wilcom API key).

No. If you decide that Sheer Custom is not for you can cancel the subscription at any time.

When the subscription is cancelled, no further charges will be applied and and your account will remain active until the next billing date.

After this date, you will no longer be able to access the Customizer or plugin admin.

Please get in touch to discuss pricing.

We intend to launch our Shopify app soon.

We have a print customizer on our roadmap and intend to launch this in the future. The print customizer will be free to all Embroidery plugin subscribers.

These are charged by the Wilcom API. Your Wilcom representative will discuss these with you.

This depends on the quality of the file uploaded. Generally, SVG or EPS source files are more likely to generate a file requiring relatively small stitching adjustments. Lower resolution JPEG’s and PNG’s may require opening the EMB file generated and adjusting the stitching. Nevertheless, we recommend embroiderers always check digitized files carefully before using in production.

Yes, if you are selling directly in your WooCommerce store then it is possible to create a single customization per product or bundles of products. We are also looking for feedback from Workwear companies on how we can best adapt the Embroidery plugin for their needs – so please get in touch.

Yes it is possible to create groups of templates to form a single design. For example – if you have a “Name” template and you want this to have one, two and three line options.

Yes with our split template option you can add multiple EMB customizations to a product and these are combined a single UI making it easy for your customers to personalize their item.

Yes, you can set any embroidery placements you choose with granular control of the pricing of customizations for those placements / placement combinations.

Customers receive a snapshot image of their customization as well as all of the parameters of the customization. It’s possible to add a notice your customer order notifications to prompt them to check the designs carefully prior to production.

Store Owners also receive all of the above, and the EMB file for the customization ready for production.