Popular Questions

General questions

Do I need Wilcom Embroidery Studio to use Sheer Custom?

Sheer Custom is designed to work with Wilcom Embroidery Studio EMB design files. Strictly speaking you do not need a Wilcom subscription to add EMB files to the Sheer Custom plugin. However, if you wish to create your own custom embroidery designs then we highly recommend Wilcom Embroidery Studio for creating professional quality EMB files.

Do I need a Credit Card to sign up for a Free Trial?

No. You do not need a credit card to sign-up for a Free Trial of Sheer Custom. The trial will last 14 days or when 100 API calls have been used (whichever is sooner).

There is no obligation to continue when the trial has ended, although you will need to upgrade to one of our paid plans to continue using the service.

How do I upgrade/ downgrade my Subscription?

Log into your account and there you will find options to manage your subscription, including upgrade, downgrade and cancellation.

How do I get Help/ Support?

In the first instance please visit our Help Center where you can search our guides. If you still can’t solve the issue then please use the contact form on the Help Center pages or the contact form below to Report a Bug, Billing or anything else.

For Other Questions, Send Us a Message!