Popular Questions
General questions
Do I need a Wilcom API Subscription to use Sheer Custom?
Yes, you will need a Wilcom API key in order to use Sheer Custom. We are happy to refer you to a Wilcom representative so please do get in touch.
Do I need Wilcom Embroidery Studio to use Sheer Custom?
Sheer Custom is designed to work with Wilcom Embroidery Studio EMB design files. Strictly speaking you do not need a Wilcom subscription to add EMB files to the Sheer Custom plugin. However, if you wish to create your own custom embroidery designs then we highly recommend Wilcom Embroidery Studio for creating professional quality EMB files.
How do I get Started?
Please get in touch using the contact form and we will arrange a free trial (you will need a Wilcom API key).
How do I upgrade/ downgrade my Subscription?
Please contact us.
How do I get Help/ Support?
In the first instance please visit our Help Center where you can search our guides. If you still can’t solve the issue then please use the contact form on the Help Center pages or the contact form below to Report a Bug, Billing or anything else.